ITIL FOUNDATION TRAINING AND CERTIFICATION IN BANGALORE AT GROWMIND SOLUTIONS ITIL® Foundation training covers the key concepts, structure, terminology and processes of ITIL. The candidates will get awareness about the key elements of the ITIL Service Lifecycle. Upon successful completion of the workshop, the participants can expect to gain understanding of the following areas: Audience The ITIL Foundation course will be of particular interest to:   IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators   Course Description ITIL is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom. Now considered the de facto standard for managing a business focused, cost effective IT organization, the ITIL framework was recently redesigned from a process-led approach to a service lifecycle approach. This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL 's five core volumes: Service Strategy which looks at overall business aims and expectations to ensure IT strategy maps back to them Service Design which starts with a set of new or changed business requirements and ends with the development of a solution designed to meet the documented needs of the business Service Transition which is concerned with managing change, risk & quality assurance and has an objective to implement service designs so that service operations can manage the services and infrastructure in a controlled manner Service Operation which is concerned with business as usual activities Continual Service Improvement which has an overall view of all other elements and looks for ways that the overall process and service provision can be improved The ITIL Foundation provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. The course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organization. The ITIL Foundation prepares you for the examination leading to the Foundation Certificate in IT Service Management. An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course. This certification is the prerequisite for the (later-to-be-announced) Intermediate and Advanced levels of ITIL certification. Learning Objectives At the end of this course, the learner will be able to: Identify the key principles and concepts of IT Service Management.   Identify the benefits of implementing ITIL in an organization.   Identify the Service Management processes and how they map to the Service Lifecycle.   Identify the basic concepts and definitions related to the Service Lifecycle.   Identify the activities and roles involved with the Service Lifecycle.   Identify the relationship of each component of the Service Lifecycle and how they map to other components.   Identify the factors that affect the effectiveness of the Service Lifecycle.   Prerequisites There are no formal prerequisites for this course, although a familiarity with IT service delivery will be beneficial.   ITIL training day wise Agenda Day – 1 Lesson 1: Introduction Lesson 2: Evolution of ITIL Lesson 3: Service Management as a Practice Concept of Good Practice & ITIL Concept of a Service Concept of Service Value Concept of Service Management Value Creation through Services Technologies Private Limited Functions and Processes The Process Model & Characteristics Role Definitions & RACI Model Service Management Technology & Automation Lesson 4: The Service Lifecycle Define & understand the follo The Service Lifecycle The ITIL Library The Role of IT Governance Lesson 5 : The Lifecycle Phase: Service Strategy Functions and Processes in Service Strategy Financial Management Service Portfolio Management (SPM) Demand Management Day – 2 Lesson 6: The Lifecycle Phase: Service Design Functions and Processes in Service Design Service Catalogue Management Service Level Management Capacity and Availability Managem IT Service Continuity Management Information Security Management Supplier Management Lesson 7 : The Lifecycle Phase: Service Transition Functions and Processes in Service Transition Transition Planning and Support Change Management Service Asset and Configuration Management Release and Deployment Management Service Validation and Testing, Evaluation Knowledge Management(DIKW cycle) Lesson 8: The Lifecycle Phase: Service Operation Functions and Processes in Service Operation Event and Incident Management Request Fulfillment Problem and Access Management Monitoring and Control IT Operations Service Desk Technology and Architecture Lesson 9: The Lifecycle Phase: Continuous Service Improvement Functions and Processes in Service Operation For Further Information Growmind Solutions EMAIL: info@growmind.co.in Website: www.growmind.co.in Course Page: http://www.growmind.co.in/courses/it-service-management/itil-foundation-certification-training.html facebook: www.facebook.com/growmind Landline: 26542131 Mob: 9739746766 Location : Bangalore