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Delayed payment, bad service

November 27, 2013 at 9:51pm
Gold is supposed to have high liquidity. You sell your gold and get your money in hours, or worst case in a few days. But to me it was a nightmare dealing with Surana Jewellers who delayed payment by more than five months. I sold the gold in early June this year and was paid in bits and pieces. It is now almost end of November and still some payment pending. They have caused me lot of anxiety over these months. I have now given up hope that I will get the remaining money back. Also, beware that most cheques they issue will be dated for a Sunday or a holiday. So you cannot actually encash it until the next working day. Three cheques bounced in my case and in each case I had to pay penalty to my bank. Even my bank people (Canara Bank) asked me to sue Surana but legal proceedings are expensive. I just want to share my experience here so that other customers can avoid going to them. Ajith Surana, the proprietor, will talk nicely but cannot deliver on commitments. He does not follow up with customers. I am sure there are many other customers who have faced similar issues with him. They should come forward and voice their complaints. In any case, the loss to me is much more than the unpaid amount. If I had been paid on time in June, I would have reinvested the money better and in a planned manner. If you want to invest in gold, avoid middlemen. Go for ETF Gold.